FAQ: Frequently Asked Questions
Support Service Questions
How often do you answer email messages?
At least twice a day.
What is the Priority Support?
The priority support is an optional service that guarantees the highest priority of resolving customers’ issues. Priority Support customers may eligible to receive special product versions or custom builds addressing their specific issues.
How can I order the Priority Support?
When you order the product, make sure the Priority Support check box is selected as shown below.
Is there phone support?
Currently, we only provide customer support by email.