FAQ: Frequently Asked Questions
Possible Recovery Problems and Solutions
The program freezes during the scan.
Let it run a few extra hours. If this does not help, enlarge the Windows page file to 4 GB and try again. If you're scanning the entire drive and you know where your emails are stored, try to scan a particular folder.
What is a Windows page file? How to change its size it to allow more memory for the product?
The page file is a special temporary file that allows you to increase available memory by using space from the hard drive. To change its size, refer to Windows Help; the procedure varies between different versions of Windows.
How can I help you better assist me with my problem?
You can help by describing your problem with Mail Mechanic in full detail in the very first message. Try answering as many of the following questions as you can. How did you lose your files? What's the type of your files? What's the type and size of your drive? What's the problem with our product, what's the error message? What did you try and what are the results? If possible, add the log from dxdiag: click Start, select Run, type dxdiag and press Enter. Then, click Save the information and select the folder to save the log.
What is a screenshot? How do I make it?
A screenshot is a copy of the entire screen of your PC saved to an image file. It contains everything you see on the display, and can help us discover important information. To make a screen shot, just press the Print Screen key on the keyboard:
When you click Print Screen, you will see no visible changes; however, an image of the screen will be copied to the clipboard. All you need to do now is opening MS Paint or MS Word and do Menu-Edit-Paste to paste the image from the clipboard to the document. Then you can save the document and send it to us by email.