FAQ: Frequently Asked Questions
General Recovery Questions
How to prevent my lost files from further damage during recovery?
Do not save recovered files to the same drive or partition from where they were recovered.
Is the product safe for my data? I don't want to lose more than I've already lost.
The product doesn't perform any write operations to the source drive. As it's important to keep the drive with lost files untouched, do not specify the source drive as destination, and do not save recoverable files onto it.
I don't see my drive in the list of drives available for scanning.
Make sure your device appears in the system BIOS or in My Computer as a drive with assigned drive letter. If you're trying to recover data from a flash memory card connected to the PC via a digital camera, try using a card reader instead. If you need to recover data from the internal memory of your camera and don't see the camera as a disk, make sure that your camera appears as a drive letter in My Computer (see your camera’s instruction manual for details).
I can see my physical hard drive, but I can't see my partition neither in Windows nor in your product.
You’ll need to locate and recover lost partitions first (see below for details).
How can I recover the lost partition using NTFS Mechanic.
Double-click the physical drive, and you'll be prompted whether to find the partitions. When the partitions are found, you can proceed to scanning them. The partitions will also be added to the drive list, and you'll be able to scan them and recover your files with the original folder structure and original file names.
I need to recover data from a RAID, will this product help me?
If you can access your RAID with Windows, you can try to recover it as a regular drive. If you can't access the drive, use RAID Recovery instead. The only exception would be RAID-1. If you need to recover data from a RAID-1 array, just use one disk of the drive set and scan it as a regular drive.