FAQ: Frequently Asked Questions
Support Service Questions
When will my support request be answered?
We answer support requests at least twice a day.
What is Priority Support?
The priority support is an extra service that guarantees the highest priority of resolving any issues. In some cases, Priority Support customers are eligible to receive special product versions or builds that address their specific issues.
How can I order the Priority Support?
When you order the product, make sure the Priority Support box is selected, as shown below.
Is there phone support?
Currently, we only provide customer support by email.