Is the product safe for my data? I don't want to lose more than I've already lost.

Recovery Mechanic doesn't perform any write operations to the source drive. As it's important to keep the drive with the lost files untouched, do not specify the source drive as a destination and do not save your files to it.

I don't see my drive in the list of drives available for scan.

Make sure your drive is visible in BIOS or in My Computer as a drive with assigned drive letter. If you're trying to recover data with Recovery Mechanic from a flash card connected to your PC via a digital camera, try using a card reader. If you are recovering files from the built-in memory of your camera and don't see the camera in the drive list of our product, make sure that your camera appears as a drive letter in My Computer (see your camera’s instruction manual for details).

I can see my physical hard drive, but I can’t see my partition either in Windows, or in your product.

Depending on the type of your partition, use NTFS Mechanic or HDD Mechanic instead.

How can I recover the lost partition using HDD Mechanic.

Double-click the physical drive, and you'll be prompted whether to find the partitions. When the partitions are found, you can proceed to scanning them. The partitions will also be added to the drive list, and you'll be able to scan them and recover your files with the original folder structure and original file names.

I need to recover data from a RAID array, will this product help me?

Unless you're trying to recover data from RAID-1, you’ll be better off with RAID Recovery. If you need to recover data from a RAID-1 array, just use one drive of the drive set and scan it as a regular drive.

Contents

• General Recovery Questions

• Possible Recovery Problems and Solutions

• How to Test the Product before to Pay

• Support Service Questions