FAQ: Frequently Asked Questions
General Recovery Questions
What should I avoid doing if I don’t want any problems?
Do not save recovered files onto the same drive or partition from which they’ve been recovered.
Is the product safe for my data? I don't want to lose more than I've already lost.
Recovery Mechanic doesn't perform any write operations to the source drive. As it's important to keep the drive with the lost files untouched, do not specify the source drive as a destination and do not save your files to it.
I don't see my drive in the list of drives available for scan.
Make sure your drive is visible in BIOS or in My Computer as a drive with assigned drive letter. If you're trying to recover data with Recovery Mechanic from a flash card connected to your PC via a digital camera, try using a card reader. If you are recovering files from the built-in memory of your camera and don't see the camera in the drive list of our product, make sure that your camera appears as a drive letter in My Computer (see your camera’s instruction manual for details).
I can see my physical hard drive, but I can’t see my partition either in Windows, or in your product.
How can I recover the lost partition using HDD Mechanic.
Double-click the physical drive, and you'll be prompted whether to find the partitions. When the partitions are found, you can proceed to scanning them. The partitions will also be added to the drive list, and you'll be able to scan them and recover your files with the original folder structure and original file names.
I need to recover data from a RAID array, will this product help me?
Unless you're trying to recover data from RAID-1, you’ll be better off with RAID Recovery. If you need to recover data from a RAID-1 array, just use one drive of the drive set and scan it as a regular drive.