FAQ: Frequently Asked Questions
Support Service Questions
How often do you reply customer messages?
At least twice a day.
What is Priority Support?
The priority support is an extra service that guarantees the highest priority of resolving any issues. In some cases, Priority Support customers are eligible to receive special product versions or builds that address their specific issues.
How can I order Priority Support?
When you order the Recovery Mechanic, make sure the Priority Support option is selected as pictured below.
Is there phone support?
Currently, we only provide customer support by email.