Recovery Mechanic Technical Support
Please address your sales and technical support to support@recoverymechanic.com
Recovery Mechanic strives to address sales and technical support questions within one business day on weekdays during regular business hours. All paid and evaluation customers are welcome to use our support system.
Priority Support
We recognize the urgency in receiving immediate assistance in certain cases. By subscribing for Priority Technical Support for $39.95 per annum, you will receive guaranteed assistance within a 24-hour timeframe throughout the week.
Retrieving Lost License Keys
In order to retrieve your lost license key, contact support@recoverymechanic.com with some or all of the following information:
Product Name
Your e-mail address at the time of ordering
Name under which a license was issued
Getting the Most of Technical Support
Typically, our technical support team will ask you questions to provide an appropriate advice. You can help us assist you better by providing as much of the following information as possible in your first email:
Your version of Windows
Types of files or documents you are planning to recover
Type of storage media you'll be recovering (e.g. hard disk, USB drives, external storage, memory cards, digital cameras, etc.)
If you know the file system (FAT or NTFS) on that media, please specify
How long ago the data loss has occurred
Contact Address:
Recovery Mechanic Labs
P.O. Box 34069 #381 WA 98124-1069
Seattle, Washington D.C. 98124-1069, USA
Contact Email: support@recoverymechanic.com
