|   Support Service Questions

HDD Mechanic

FAQ: Frequently Asked Questions


How often do you reply to customer messages?

At least twice a day.

What is Priority Support?

The priority support is an extra service that guarantees the highest priority of resolving any issues. In some cases, Priority Support customers are eligible to receive special product versions or builds that address their specific issues.

How can I order the Priority Support?

When you order the product, make sure the Priority Support option is selected as shown below.

Do you provide customer support by phone?

Currently, we only provide customer support by email.