FAQ: Frequently Asked Questions
How to Test the Product before to Pay
I've run the scan, but now I need the full version to save the found files. When I purchase the full product, will I have to repeat the scan with the full product?
No, you will not need to scan your disks again. Just click Save, and you'll be prompted for a key. Enter the key to convert the free trial version into the full product.
How can I try the product before paying for it if you don't allow to recover anything in the trial mode?
The product is free to try, but not free to use. With the free trial version, you can locate, check and preview recoverable files on your drive. Just run a disk scan.
If you see your files, select one of them, and if there is a Preview option available, click it to open the file to check it. You will be able to open the file, but the save function will not be available until you enter a valid unlock key. We support more than 200 file formats to preview: you can open text documents, view pictures, play videos, and listen to your music.
If you see the preview, rest assured that the full version of the product will export the file with the same contents you've seen in the preview Ė guaranteed.
The correct preview means that the file is already recovered, but you need an unlock key to save it. An example of the preview is illustrated below.
I've seen the file name and the correct file size. Do I have a guarantee for a successful recovery?
In most cases, the file can be recovered successfully, but there is no guarantee until you click to see its preview. Only the correct and complete preview can guarantee a successful recovery.
I've seen the HEX preview. Do I have the guarantee for a successful recovery?
The HEX preview usually means that the normal preview is not available for your files. With the HEX preview you can see the data inside a file in raw format. The file may be recoverable, but unless you're sure that the HEX preview is correct, we donít guarantee a successful recovery.
My file is not supported by your preview system. Should I expect a successful recovery?
You can certainly attempt recovering such files, but we can't guarantee a successful recovery for them.
Is there a 30-days money-back guarantee?
We donít offer a money-back guarantee. Instead, we have the free evaluation version that enables previewing more than 200 types of files before the recovery. If you see the preview, the recovery is guaranteed.
Can I have a one-day free key to test your product?
You don't need a key if you would like to test our product. You can preview your files with the free trial version.
What if I see the correct and full preview, but the product will not recover it?
If the preview is really correct and full, the file is already recovered to your computerís memory. If you experience any problems saving such files, we'll be able to help you.
What if the preview is empty, damaged, or there is a product logo instead of the preview?
The correct preview is not available. In this case, there is no guarantee for a successful recovery.